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COM350 Quiz - Organizational Communication

Quiz Answers and Solutions for COM350.

What characteristic of an organization is interrelated and interdependent to make the whole organization function?
rules
roles
hierarchy
norms
system

Darren has realized that the best way to find out what is going on in the office is to hang out in the copy room. This is an example of what type of network?
formal
informal
bypassed
informational
cable

Jo, a low-level employee, is e-mailing an organizational vice-president about an idea she has for the organization. This is a form of what type of communication?
formal
upward
chain
illegal
informal

The process of stimulating meaning in the mind of another person or persons through the use of nonverbal messages is referred to as:
communication
meaning
human interactionism
nonverbal communication
dialogue


Darla walks in on her coworker Troy who is crying. Darla asks Troy what is wrong, to which he responds, “Nothing!” This is an example of which of the functions of nonverbal messages?
complementing
rearranging
substituting
contradicting
repeating

Melanie works in an organization that has many managers, who have managers over them. In fact, the organization’s hierarchical chart is very complex. What kind of structure does Melanie work in?
tall
flat
circular
complex
simple

What is the phenomenon in which more communication or information comes into a unit or system than the unit or system can cope with or handle effectively?
information epistemology
communication underload
information underload
exhaustive communication
communication overload

An individual’s position in a group or organization is referred to as an individual’s _________.
role
rule
place
status
purpose

An individual’s predisposition towards work, motivation to work, job satisfaction, and ways of dealing with peers, subordinates, and supervisors on the job are referred to as her or his what?
organizational outlook
organizational goals
organizational orientation
organizational personality
organizational temperament


Alondra is very disgruntled with the status quo within her organization and despises the hierarchy within the organization. What organizational orientation does Alondra have?
upwardly mobile
indifference
ambivalence
goal centered
achievement orientation

What are the three factors of credibility?
competence, trustworthiness, and goodwill
competence, attraction, and trustworthiness
goodwill, attraction, and affect
caring, attraction, and affect
affect, competence, and trustworthiness

Fatima and Hamid work within the same division in a large corporation. The two quickly became friends because they are both Iranian. Which type of homophily explains how this occurs?
attitudinal
background
demographic
optimal
fabricated

Which form of homophily is created when two people are not honest about who they are and what their attitudes, beliefs, and values are?
attitudinal
background
demographic
optimal
fabricated

Which orientation to management believes that it is possible to integrate the goals of the organization with the goals of the individual?
human relations
interpersonal
scientific
humanistic
human Resources


Chris’ management communication style tends to consist of a high concern for task and a high concern for people. Which leadership style does he possess?
social
task
balanced
moderate
leaderless

Diallo has a lot of faith in his employees, but he still makes most of the major decisions himself. What kind of manager would he be, according to Likert’s PDM Theory?
exploitive authoritative
benevolent authoritative
consultative
participative
instructive

Abu encourages his subordinates to communicate with him and with their peers and tries to make communication very interactive. What management communication style does Abu have?
tell
sell
consult
discuss
join

Which of the following is not a ramification of too much or too little status in an organization?
it inhibits communication
solidarity is not developed
it interferes with work
it causes resentment and conflict
it causes communication underload

Dialo and Gabby are very good friends. Dialo can get Gabby to do things for him by mentioning that if she were  a “good friend” she'd do it. Which type of power is Dialo using?
coercive
reward
expert
legitimate
relational


Which of the following statements is false about the relationship between cultures and organizations?
organizations shape cultures
different organizations have different organizational cultures
culture shapes organizations
culture is not impacted by organizations
individuals entering an organization go through culture shock

What is the viewing of one’s culture as the center of the universe?
egocentrism
cultural identity
prejudice
discrimination
ethnocentrism

Angel never seems to find out about what is going on in his organization until it is too late. He never seems to hear anything that is going on. Angel is an example of what type of person in an informal communication system?
liaison
opinion leader
informer
isolater
innovator

Which of the following sets of needs create tension that all organizations must face?
shareholders' needs and manager's needs
managers' needs and workers' needs
individual members' needs and the needs of the organization
the needs of the society and the needs of the organization

Organizations require us to sacrifice some of our independence and replace it with
specialization.
efficiency.
interdependence.
coordination.

The basic constituents of a system are
its components.
the organization itself.
the relationships among components.
a only.
a and c.

Organizations that face turbulent environments are most effective when their communication systems
are capable of adapting to change.
are stable—employees do not think everything around them is chaotic.
limit information flow through the organization to prevent information overload.
a and b only.

For rule systems to succeed in influencing employee behaviors
the rules must be perceived.
as being fair, objective, and equally enforced.
Employees’ behaviors must be linked to a credible reward system.
a and b.
none of the above (rule systems never succeed).

Participatory decision making has been shown to
have no effect on job satisfaction and decrease productivity.
increase job satisfaction, increase gossip levels, and have no effect on motivation.
increase job satisfaction, increase motivation, and have no absolute effect on productivity.
decrease workplace relationships, decrease motivation, and increase productivity.

Cross-functional teams are constituted to ensure that
the perspectives of different departments or functions are brought to a project.
employees improve their work through participation.
all aspects of the organization that must participate in the project are involved.
a and c.

Organizational stories play which of the following functions?
They reveal the values of the organization
They allow people to justify their actions at work
They support the culture by making its taken-for-granted assumptions seem legitimate
a, b, and c

Participants in an organizational ceremony of integration can be expected to feel
that the organization functions as a team.
interpersonal networks are important.
a wide variety of things, depending on the degree to which they participate in the organizational culture.
generally pretty bored.

Network organizations motivate and control their units and their units' members through
hierarchical authority.
cultivating trust.
network-based formal systems for monitoring and control members' activities.
b and c.

Role negotiation occurs when employees
enter a new organization.
transfer within the same organization.
adapt to a merger or downsizing.
a, b, and c.

Contingency design theory suggest that when an organization exists in an unstable and highly complex environment, the organizational strategy used should include
the use of many memos and other forms of written communication.
a high degree of centralization for maximum efficiency.
a highly qualified and experienced staff.
a and c.

Traditional models of organizational power suggest that
power depends on the development of valued personal characteristics.
power depends on the ability to control desired resources.
power is located  in the perceptions of employees.
a and b

The influence granted to individuals as a result of their status or formal role in the organization is
referent power.
asset power.
legitimate power.
constant power.

Asking technical questions instead of practical questions
privileges some interests over others, usually preserving the status quo.
focuses our attention on seemingly value-neutral issues rather than value-laden issues.
enables us to better understand "how" a process works.
a, b, and c

Conflict frames include preferences about
orientations to conflict.
predictions of conflict outcomes.
definitions of one’s position on a particular issue or group of issues.
a, b, and c

Which of the following statements is correct about decision making?
It is a process that should be carefully outlined by management so all employees proceed in the same manner.
We usually make a decision, then seek information to confirm it.
We gather all relevant information and carefully evaluate all options before deciding.
a and b

Groupthink occurs more often among what type of groups?
highly cohesive groups
taskforce groups
egocentric groups
none of the above

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